We completely understand your concern for your safety! We’ve taken extra precautions, in addition to complying with all local and provincial regulations. Here is what we’ve done to ensure that our gyms are as safe as possible:

• Our staff and members are required to wear masks in all common areas.
• Our facilities have always had disinfecting stations located throughout.
• Our staff is cleaning our clubs more frequently during office hours.
• We have contracted a cleaning service to keep our clubs clean and safe after hours.
• All other equipment has been strategically moved to maintain safe distancing.
• Our washrooms are equipped hand wash/dry sensor taps to prevent cross-contamination.
• We have cancelled all group classes; our virtual fitness classes are still available for use in the studio!

Visit our COVID-19 FAQ page to find out more!

We have taken extra precautions in addition to following local and provincial regulations! Visit our COVID-19 FAQ page to find out more. If you are still uncomfortable using the club, we will be more than happy to freeze your membership at no additional cost. If you are in-contract, you may freeze for up to 3 months in one year. If you’re a month-to-month member, you can freeze your membership for up to 6 months. To freeze your membership, complete the “Freeze” Self Service Form HERE or contact our Customer Service Team and they’ll be more than happy to complete it for you! 

We understand that customers may be hesitant to commit to lengthy contracts at this time, so we introduced a new membership option of $34.50/bi-weekly. There is no commitment, no contract is required to sign up for this new rate. 

If you're looking for a lower rate, you might be interested in signing up for a 4, 6, or 12-month contract!

To get access to over 4800 clubs worldwide, every member is required to purchase a key fob, a one-time payment of $59. Lastly, our members pay a bi-annual Club Enhancement Fee of $25 which allows us to maintain and purchase new equipment for their club! The Club Enhancement Fee is due April 1st and October 1st.

For more information, you can visit the club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!

(Staff hours at the Prince Rupert club are Monday-Thursday, 10am-6pm)

You also have the option to purchase your membership online and start your workout right away! To sign up online, click HERE.

You no longer have to wait for staff hours to sign up or to collect your key fob, we've made it super easy for you to sign up online and start your workout RIGHT AWAY! To sign up online and start your workout right away, click HERE. Select your home club and complete the online sign up form. Once you submit the sign up form, you will receive an email from info@site2gym.com, with your 6 digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately!

A membership gives you 24/7 access to over 4000+ locations WORLDWIDE. Our clubs are open 24 hours a day so our members can work out any time of the day! Our memberships include group and virtual classes and access to the Anytime Fitness App! Our facilities are also equipped with towels, showers and locker rooms. Some locations also have HydroMassage Chairs, and yes, it's included in the membership!

** Due to COVID-19, we have temporarily paused towel service. Members are encouraged to bring their own towels. We do have hand sanitization stations located at the entrance, and equipment sanitization stations located throughout the facility.

We do! Students receive a free key fob, valid student I.D. is required. Seniors over the age of 60 receive a free key fob too, the member is required to submit proof of age.

We do, family members are eligible to receive a free key fob ($59 value) when they sign up for a membership! Please note that your family member must be residing at the same address as you. Friends, or family members that reside at a different address, are not eligible for the free key fob. Instead, you can refer them and receive a free month! To add a family member to your membership, you can visit the club during staff hours. Our staff will be there Monday-Thursday, 11am-7pm. You also have the option to do it online HERE.

To refer a member and to receive a free month, you will need to complete the Referral Form HERE.

Please note that we have a Trespassing Policy to keep our members, clubs and staff safe. Members caught bringing non-members into the club will be charged a fine of up to $1000.

To make your initial payment, which includes the price of the key fob and the first monthly installment, we accept: Visa debit, Visa, Mastercard or direct banking information.

For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

We do NOT accept American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information on file for the monthly installments.

We're sorry to see you go! Our members do have the option to freeze their membership for up to 6 months. If you would like to freeze your membership, click HERE! Our members also have the option to transfer their membership to another member at no additional cost to the member. (The new member is only required to purchase their own key fob)

If you would like to cancel, please complete the cancellation form HERE. Please note, there is a 30-day notice period as per the contract, which begins the date the cancellation form is submitted. Our members will have access to our clubs for the 30-day period! 

If you are in-contract, we will not be able to process your cancellation until the number of installments, agreed to in your contract, are made. For example, if a member froze their membership for a month, the member's contract end date will extend by a month. To find out how many installments are remaining until your contract is complete, please refer back to your contract. (The contract is for the number of installments and will not "end" on the "end date" if all installments are not made) You may also contact our Customer Service Team to find out how many installments are remaining and when you will be eligible to cancel your membership.

Our memberships allow you to freeze your account for up to 6 months! 

To freeze, we require a 10-day notice period and the membership can only be frozen from your billing date. Freezing your membership will extend your contract end date by the length of the freeze term. If you choose to freeze your account, we will not charge you any monthly installments until your freeze period expires. Please note that the annual Club Enhancement Fee of $25 (Charged once a year in April or October) is a requirement for all members, including members who have temporarily frozen their membership.

To transfer to a club other than your home club, you must ask your home club to "release" your membership. Otherwise, your membership will automatically transfer over to the club  you are using more often. It can take up to 2 months for your membership to automatically transfer over. Personal training does not automatically transfer over to the new club.

A member can reduce their monthly rate by "rewriting" their agreement. For example, a member who has signed a 6-month agreement can choose to "rewrite" their agreement to a 12-month or 18-month agreement and pay a lower monthly rate. If you would like to rewrite your agreement, click HERE.

Here's what you can do if your cancellation was not processed:

1. Check that the agreement is expired and that you are eligible to cancel. Please note that the agreement will expire when the number of monthly installments, agreed to in the agreement, are made. For example, if a member signed a 12-month agreement, the agreement expires when the 12 monthly installments are made. (Freezing or closures due to COVID-19 will impact your agreement end date as members are not charged during these circumstances)

2. Check to ensure that the cancellation form was submitted. We cannot process any cancellation requests in which a cancellation form was not completed and submitted. Once a form is submitted, site2gym will send a confirmation email to confirm that we have received the form.

3. Contact our Customer Service Team and we'll look into it for you!

A membership grants you access to over 4500 Anytime Fitness clubs WORLDWIDE! There is a 30-day delay on reciprocity when you purchase a membership so members will only have access to their home club for the first 30 days.

When you're a part of the Anytime Fitness family, you can work out at and Anytime Fitness location around the world!

For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

We do not accept Cash or American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information or a credit card on file for the monthly installments.

You can! You can pay for your monthly instalment, outstanding dues and key fobs online. To make a payment online, please click HERE.

Our members can change or update their payment method online or at the club! To change banking information or credit card information online, please complete the Billing Information Form.

We do not take any payment information over the phone.

To update your payment method at the club, please visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

Late Fees and Service Fees are charged by ABC Financial. site2gym is unable to waive or refund fees as they are collected by ABC Financial, and not site2gym.

The membership agreement has an auto-renew option so once the agreement term is expired, your membership will continue as month-to-month.

If you are unsure of charges to your account, please Contact our Customer Service Team and we'll look into it for you! 

The Club Enhancement Fee is an annual fee of $25 + GST paid by each member. This fee is used for repairs and maintenance of the club as well for new gym equipment for members. The fee is charged on October 1st or April 1st of each year, depending on when your membership start date is.

If you are unfreezing before your next billing date, pro-rated charges will apply on your next payment. Pro-rated charges are not an extra charge for unfreezing your membership. Pro-rated charges are a partial charge to account for the days in between the time you unfreeze your membership and your next billing date.

To request a receipt, please complete the Receipt Request Form or contact our Customer Service Team!

If you've lost your key fob, you will need to purchase a replacement for $59+GST. To get a replacement key fob, please visit the club during staff hours, Monday-Thursday, 11am-7pm.

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

Unfortunately, you will not be able to access the club without a key fob. We take the safety of our staff and members very seriously, so anybody caught entering the club without a key fob will be considered as trespassing. Trespassing will result in a fine of up to $1000.

To get a replacement key fob for $59+GST, please visit the club during staff hours, Monday-Thursday, 11am-7pm. Our staff will be more than happy to help you!

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

If you're having trouble with your key fob, please visit the club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you! 

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

Key fobs are encrypted with the original member's information, for this reason, key fobs are not transferable. Each member is required to purchase their own key fob.

All of our classes are included in your membership! The class type and frequency depends on the instructors availability. To see the class schedule, click on SCHEDULE4GYM and select your home club.

**We have temporarily cancelled all group classes due to COVID-19. Alternatively, members can use our virtual fitness classes in the studio. The virtual fitness classes are available 24/7 and the studio can safely allow up to 2 members at a time. 

To sign up for personal training, visit the Personal Training page HERE. Select your home club and send an email to the personal trainer with your request!

To contact a personal trainer, visit the Personal Training page HERE and select your club to see the personal trainer's contact information.

We do! Our facilities are equipped with showers. Due to COVID, we have temporarily suspended towel service so we ask that our members bring their own towels. We have lockers too; however, lockers are intended for use only while you are at the club. If locks are left on for an extended period of time, we will remove the locks and place the items in Lost & Found.

We specialize in fitness, so our clubs do not have saunas, steam rooms or tanning. Saunas, steam rooms and tanning require a lot of additional space. We choose to utilize that space to provide our members with the maximum quantity of exercise equipment.

Anytime Fitness does not offer basketball courts or swimming pools. These amenities require a large amount of space, and we utilize our space to provide additional exercise equipment to our members.

Our members have access to free WiFi in our gyms! Please use the log-in information below: 

Network Name: site2gym_members_wifi 

Password: No Password Required 

You can also check the status of the WiFi by clicking HERE.

Our clubs are members-only so we do not allow drop-ins. You can purchase a membership to try the club! To see our membership options, please click HERE

Our clubs are members-only clubs, therefore, we do not allow anybody who does not have a membership to use the facility. If you have a family member who is residing at the same address as you, your family member can receive a free key fob when they sign up. If you have a family member who does not reside at the same address as you, or a friend, you can refer them and receive a free month!

Anytime Fitness clubs are independently owned and clubs owned and operated by site2gym do not participate in the 7-day trial. If you would like to try our club, you may sign up for a membership for. We have multiple membership options to best suit your needs, including a month-to-month option. Please click HERE to see our membership rates. 

To sign up for a membership, you must be 14+ years of age. In Alberta, you will need consent from a parent or guardian if you are 14-17 years of age. In BC, if you are 14-18 years of age, you will need consent from a parent or guardian to sign up for a membership. We need consent from a parent or guardian because our membership agreements are legally binding contracts. To complete the consent form, click HERE.

There is no direct line to our clubs. For inquiries, please contact our Customer Service Team or visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

To contact Customer Service, please click HERE.

SITE2GYM is the owner and operator of multiple Anytime Fitness locations across Canada. Established in 2012, we have grown to become the largest franchise owner and operator in Canada. 

We strive to provide exceptional customer service to thousands of our members from SITE2GYM operated Anytime Fitness locations and by making members' gym experience as convenient as possible. We have done this by creating SITE2GYM, the first online platform which allows members to sign up online, collect their key fob for our dispenser, and start working out right away. Members do not need to visit the club or wait for staffed hours to get started, therefore, making the sign up process "Anytime" as well!

Not only does our website site2gym.com provide the convenience of signing up for a membership online, members also have online access to the same Self-Service forms that would normally only be available in-club. This gives members the convenience of submitting their freeze/cancellation requests, payment information, and any other account changes, online without having to visit the club or wait for staffed hours!