Members FAQ

Frequently Asked Questions

Plans & Pricing

How much does it cost to join?

What is Presale Lifetime Rate?

I signed up for presale membership, when does my membership start?

Do you offer student discount?

I have family, friends, or a significant other that would like to join the gym with me. Do you offer family or joint membership options?

Members FAQs

What is Site2Gym?

Can I use my free month at another Anytime Fitness location?

Can I bring friends, family, or guest for a work out?

When will my key fob be active at other Anytime Fitness locations?

Can I participate in a virtual class if someone is in the studio room?

Can I have my own locker?

What are my options if I do not yet know how to use the equipment?

Do I need to wipe equipment after use?

Why do I have to pay service and late fees if my payment bounced?

Where can I find all other anytime fitness gyms?

Will I get a refund for my key fob if I cancel?

Who can I contact if my key fob isn't working?

What is the Club Enhancement Fee?

How do I get a free month if I refer someone?

How do I Freeze or un-freeze my membership?

How can I get a receipt?

What is included in my membership?

I am member of a different Anytime Fitness and I forgot to bring my key fob, can I still workout?

I am member of other Anytime Fitness and I'm within 30 days of sign up, can I workout?

How to sign up for classes online?

Can I receive a free month for referring an Add-on member to my account?

Why do I have to pay a Club Enhancement Fee?

What are my options if I can not make it to any of the group fitness classes scheduled at my location?

Will my rate change after my contract ends?

Who are the owners? How can I contact them?

How do I update or change my payment method?

Did you find my missing item in the gym in the last 1-2 days?

Is advertising for other businesses allowed inside the gym?

How do I use the Hydro-Massage Bed?

Who do I contact for donation inquires?

How to update the banking information for my account?

What is required if I am visiting from another Anytime Fitness Club?

Why are there only 5 group fitness classes offered?

Can I let my friend or family member try out the gym for one visit or a week?

Why is there no 7 day trial offered at this location?

Why am i being charged NSF, Non-Sufficient Funds Fees?

How can I get refund for late fees or NSF charges?

How can I transfer my membership?

Why are key fobs non transferable?

What happens to my referral months, if I transfer my membership to any other person? Would he/she get those free months?

How do I submit proof of discounted membership ?

I signed up for discounted membership, but my rate has changed in this billing? why?

If I am still in contract, what is a valid cancellation proof?

Why do I have to submit proof of a discounted membership within 24 hours?

Where do I submit a complaint for cleaning / maintenance / equipment / staff

Why doesn't my club offer sauna/tanning/swimming services?

Will my contract auto renewal after my contract is over?

Do I have to signup for another contract after my initial contract expires?

Why don't your club allow drop ins or punch passes?

Can I just join the gym for classes?

I signed up at another anytime fitness location, but when my membership got transferred to this location, my rate went up. Why?

Why can't I have my previous membership rate?

I have completed a 6 month membership, What are my options if I want a lower rate?

How can I cancel my membership ?

What kind of security system do you have in place for members safety when working out alone or late at night?

Why are you not staffed 24/7?

How can I contact a personal trainer?

I lost my key fob, Do I need to purchase a new one?

What is the minimum age for kids to join?

What is the age to be eligible for a senior rate?

Is your facility open on Statutory Holidays?

How can I request new equipment or gym accessories?

What are the accepted methods of payments?

How can I make a payment online?