Members FAQ

Frequently Asked Questions

Membership FAQs

What is pre sale life time rate?

I signed up for pre sale membership, but when does my membership starts?

What are your monthly membership rates?

What is add on membership?

Do you have corporate discount?

Do you offer student discount?

Members FAQs

What is Site2Gym?

Can I use my free month at another Anytime Fitness location?

Can I bring friends and family for a work out?

When will my key fob be active at other Anytime Fitness locations?

Can I participate in a virtual class if someone is in the studio room?

Can I have my personal locker?

What are my options if I do not yet know who to use the equipment?

Do I need to wipe the equipment after use?

Why do I have to pay service and late fees if my payment bounced?

Where can I find all other anytime fitness gyms?

Will I get a refund for my key fob if I cancel?

How do I purchase supplements?

Who can I contact if my keyfob isnt working?

What is the Club Enhancement Fee?

How do I get a free month if I refer someone?

How do I Freeze or un-freeze my membership?

How can I get a receipt?

Can I bring a guest to work out?

What is included in my membership?

I am member of other Anytime Fitness, I forgot to bring my key fob, can I workout?

I am member of other Anytime Fitness and I'm within 30 days of sign up, can I workout?

How to sign up for classes online?

How can I claim my free month for referring a friend?

Can I receive a free month for referring an add on member to my account?

Why do I have to pay a Club Enhancement Fee?

What are my options if I can not make it to any of the group fitness classes scheduled at my location?

Will my rate change after my contract ends?

Who are the owners? Or how do i contact the owner?

How do I update or change my payment method?

Did you find my missing item in the gym in the last 1-2 days?

Can we advertise for our business/ event in the gym?

How do I use Hydro-massage bed?

How do I contact for donation inquires?

How to update the banking information for my account?

What do I have to do if I am visiting a different Anytime Fitness location?

How can I check the schedule for group fitness classes?

Why can't I make payments for the supplements on the club POS?

Why are there only 5 group fitness classes offered?

Why don’t we allow guest of members to do 1 week trial if our families want to try the gym?

Why is there no 7 day trial offered at this location?

Can I request a different supplement that is not currently in stock?

Why am i being charged NSF, Non-Sufficient Funds Fees?

How can I get refund for late fees or NSF charges?

How can I transfer my membership?

Why are key fobs non transferable?

What happens to my referral months, if I transfer my membership to any other person? Would he/she get those free months?

How do I submit proof of discounted membership ?

I signed up for discounted membership, but my rate has changed in this billing? why?

What is a valid cancellation proof?

Why do I have to submit proof of discounted membership within 24 hours?

I have complaint against club manager, where do i submit it?

Why doesn't my club offer sauna/tanning/swimming services?

Does my contract goes on auto renewal after my contract is over?

Do I have to signup for another contract after expiry of my initial contract?

Why your clubs don't allow drop ins?

Do you guys offer drop ins or punch passes?

Can I just join the gym for classes?

I signed up at another anytime fitness location, but when my membership got transferred to this location, my rate went up. Why?

Where can I submit complain about cleaning/maintenance/equipment/staff?

Why cant I get previous lower monthly rate for membership ?

I have 6 months membership, but now I want to reduce my rate, how can I do that?

How can I cancel my membership ?

What kind of security system you have in place for members safety working out alone or late night?

Why are you not staffed 24/7?

How can I contact personal trainer?

I lost my key fob, do I have to buy a new one?

What is the minimum age for kids to join?

What is the age to be eligible for a senior rate?

Are you guys open on Statutory holidays?

How do I request for new equipment or gym accessories?

What are accepted method for payments?

How can I make payment online?