Members FAQ

We have many different options for memberships so we're certain you'll find one that best suits your needs! Our monthly rates range from $39-$85/month, depending on the length of the contract. To get access to over 4000 clubs worldwide, every member is required to purchase a key fob, a one-time payment of $59. Lastly, our members pay an annual Club Enhancement Fee of $25 which allows us to maintain and purchase new equipment for their club!

For more information, you can visit the club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you! (Staff hours at the Prince Rupert club are Monday-Thursday, 10am-6pm)

You also have the option to purchase your membership online and start your workout right away! To sign up online, use this link: https://www.site2gym.com/pages/buy-gym-membership-online

A Presale Lifetime Rate means that your monthly rate will stay the same FOREVER! We guarantee this!

Please note that the Presale Lifetime Rate is non-transferable and if the membership is cancelled, we cannot offer this rate to the member again.

Your membership will only begin when we open the club for which you purchased the presale membership for!  Your payment will be applied towards your first month (term selected by you) of the gym membership. 30 days after the opening of the club, you will have access to all of our clubs WORLDWIDE.

 Yes, we offer student membership on 4 month contract with student proof provide. Only some locations offer free key fob for student.

At select locations, we do offer a discounted "Add-On" rate if add a family member to your membership! Please note that your family member must be residing at the same address as you. Friends, or family members that resides at a different address, are not eligible for the "Add-On" rate but you can refer them and receive a free month! To add a family member to your membership, you can visit the club during staff hours. Our staff will be there Monday-Thursday, 11am-7pm. You also have the option to do it online: https://www.site2gym.com/pages/proof-for-discounted-membership

To refer a member and to receive a free month, you will need to complete the Referral Form: https://www.site2gym.com/pages/referral-form

Site2gym is a company that manages Anytime Fitness locations across Canada, we are the largest franchise operator and have been in operations since 2012. We strive to provide exceptional customer service to thousands of our members from the Site2gym operated Anytime Fitness location and making their gym experience as convenient as possible.

All the Anytime Fitness locations are independely owned & operated. The free month can only be used at the location that has issued the free month as other locations are not obliged to honor the free month.

All Site2gym operated Anytime Fitness locations are “Member’s ONLY” clubs and do not have the option to let non-members workout in the gym. You are welcome to talk to the club staff and they will let you know about the exclusive 10 business days trial we have.

Our security team checks the cameras often, so if you are caught bringing a non-member you will be charged $1000.

When you become a member at any Anytime Fitness location, you have to wait 30-days for your key fob to become active at all other Anytime Fitness locations.

Yes, The studio room is a shared area and is open for use by all members. The exception is when a live class is being taught, as this is scheduled time for the instructor and registered participants.

Lockers are intended for day use only.  Everyone should empty the lockers of their belongings after they are done their workout. The lockers with locks left on overnight will be cut and belongings will be removed and placed in Lost & Found.

We have a free mobile fitness app 'Anytime Fitness' that member can download from their App store or Play store. You can choose from prebuilt workout plans depending on your goals, or customize/create your own workout plan from exercises available for specific muscle groups.

To download app, search for 'Anytime Fitness' in your app store or play store.

Or, Click here to "Download"

These apps are free for members.

Also feel free to ask Club Manager or Personal Trainers for assistance with using equipment during staffed hours.

we have wipes around the workout floor. We request everyone to wipe down equipment after each use 

Change to: We strongly encourage wiping all equipment (including all dumbbells and weights) before and after each use

Late fees and service fees are automatically charged by ABC Financial company who handles all Anytime Fitness members account. Our company does not have the option to waive these fees as they are collected by ABC Financial.

Go to  www.anytimefitness.com > Find a gym.

There you will have a map with the locations for all Anytime Fitness locations gyms worldwide.

If you are within your 10 day trial period and decide to cancel your membership, you will receive a full refund provided that you return the key fob to the gym.

If you are canceling your membership and are past the 10 day trial period, you will NOT receive a refund for your key fob. We cannot re-assign key fobs to other members. However, we recommend that you keep your key fob and if you decide to rejoin Anytime Fitness in the future, you will not need to purchase a new key fob!

For weekend inquiries please email all key fob issues to: info@site2gym.com.

During the week, you may visit us in club during our staffed hours: Mon - Thurs 11 am-7 pm or please visit the Contact Us page to request a call back or reach the staff members through a toll free number

The Club Enhancement Fee is an annual fee of $25 + GST. Every member must pay this annual fee, which is put towards repairs and maintenance of the facility as well towards new gym equipment utilized by members. The fee is either charged on October 1st or April 1st of each year, depending on when your membership start up date is.

If you refer someone and they sign up for a membership, Fill out the “Referral Form” under Member Zone > Self Service Forms > Referral Form. 

Or, Click here "Referral Form"

This referral form must be filled out within 24 hours of  the referred member signing up.

To freeze or unfreeze your gym membership, you must fill out our “Membership Freeze” or “Membership Unfreeze” forms. 

All of our self-service forms are located at:

www.site2gym.com > Member Zone > Self-Service Forms.

Or, Click here "Membership Freeze"

Click here "Membership Un-Freeze"

Please note that your freeze must be for a minimum of 30 days, from billing date to billing date. You may freeze for 90 days at a time or 6 months if you provide us with a doctor’s note. After your freeze has concluded, your membership will automatically start back up.

Club Enhancement Fee are not affected by freezes, if you are scheduled for your yearly Club Enhancement Fee during your freeze period, it will still be charged to your account. 

Fill out receipt request form by clicking on Member Zone > Self Service Forms > Receipt Request

Or, Click here "Receipt Request"

Note: Receipts can only be sent after the 10 day trial period after signing up.

-24/7 access to a “members only” gym with modern gym equipment and free weights

-Group Fitness Classes

-Virtual Fitness Classes

-Showers, Towels & Lockers

-Hydromassage Chair Service (Depends on location)

-Access to over 4000 clubs worldwide

-Option to freeze your membership for up to 90 days

-Anytime Fitness Workout Apps...to name a few!

-Personal training options *available at participating locations

Sorry, we can't let you workout without a key fob as this is our club policy. You need to purchase a new key fob from us and ask your home club to update your key fob.

Due to the International Access and Reciprocity club policy, you only have access to other clubs after 30 days processing from the day you signed up.

Simply click on SCHEDULE4GYM, then follow the drop down menu to your province and the to your club location. You will see a list of all upcoming classes available for sign up during the next 7 days. Choose your class and click the 'Sign up' button located next to the class. Fill out the registration form and click 'Complete Booking' to confirm your place.

You may also click here: "SCHED4GYM" to access class schedule for all locations.

That as an Add-on the membership is already discounted

CEF is billed once annually so the club manager can repair worn or damaged equipment quickly and efficiently, and also bring in new equipment when requested.

We have the Wexer/Well Beats system installed in the studio at our gym locations, so that virtual classes are available for members 24 hours per day.

No. Your rate will stay the same and will continue on a month to month basis.

The Site2gym group is a corporation and not owned by one person. Everyone working under this corporation is an employee, and we try to help our members by following the policies and procedures set by the corporation.

Click here on "Billing Information Change" to update your billing information with us. The form does not have an option to input the credit card, so please fill out this form with your information and someone will call you and take the updated information over the phone.

Member can also call us to update credit card info.

Any items found on the premises are placed in the lost & found bin, ask the Club Manager to view lost and found item.

Advertising for other businesses is not permitted inside the club, although community events,charities, & fundraisers may be posted upon the club managers approval.

Depending on the location, you can use the Hydro-Massage bed through one of the following methods:

1. If your Hydro-massage bed has key fob reader:

Swipe the keyfob over the red dot on the side of the hydro-massage bed and it will automatically start.

2.If your Hydro-massage bed requires a code: You will need to type in your own personal code. This will be in the format of your own date of birth and entered as YYYYMMDD. Ex.) 19990607 for June 7th, 1999.

If your are still unable to use the Hydro-Massage bed, please contact the clubs manager or email us at info@site2gym.com.

Please email us at info@site2gym.com with all the information and we will get back to you.

In order to update your payment method you may either submit it to the club manager, or directly on our website at www.site2gym.com > Member Zone > Self Service Forms > “Billing Information Change”.

To update a credit card, you may either give us a call or submit it in person to the club manager. 

Please fill out this form with your information and someone will call you and take the updated information over the phone 

If you have been a member with Anytime Fitness for over 30-days, you may access any Anytime Fitness location worldwide. Please swipe your keyfob at the front entrance as you would normally to enter the gym to use that facility. You do not have to notify anyone before doing so.

In accordance with club budget for amount of classes, we may only offer 5 classes max per week.

Depending on your location we might offer extra workshop. For more information please visit > SCHEDULE4GYM

Our clubs are exclusive to members only and therefore non-members are not allowed to use the facility without an active membership due to liability concerns including potential injury, damage to the club property etc

As our clubs are exclusive to members only, we offer an alternative 10-day trial included once someone were to sign up for a membership. If the member chooses not to continue, they may cancel for any reason within the initial 10 days of signing up and receive a full refund of their intitial payment.

 If you have any question regarding the charge, please contact your local bank for further information.

Late fees are charged by ABC Financials and not by us. Similarly, NSF(Non-sufficient funds) fee is charged by your bank and not by us. 

To transfer a membership, you have to find a person who is willing to take over your membership. The New Member will need to purchase key fob and take over the payments for that account also provide their own personal banking information.

* Membership transfer can only process in the office during business hours.

Due to each key fob being encrypted with the previous member's information to the personal information, We cannot transfer previous member key fob to another member so every member needs to purchase their own key fob.

Sorry, those free months were earned by previous member for referrals. So, these free months won't be received by the new member.

Please click on Member Zone > Self-Service Forms > Click "Proof for Add On/Student Membership"

Or, Click here "Proof for Add On/Student Membership"

Fill out the form and attach proof of discounted membership.

Sorry your rate was changed. But, we only increase the rate when we don't receive a proof within 24 hours. If you would like to submit the proof to adjust your rate, please click : "Proof for discount membership"  or contact us during staff hour.

You can cancel your membership if you are relocating or if you have medical reasons.

Proof for relocation: 

• Government issued ID with updated/new address.
  
• New Rental/Lease agreement.

Proof for medical:

• Doctor's Note
• A medical certificate stating that you are no longer fit to use the gym.

Our accounts department require proof to verify that you are eligible for discounted membership. 

Please fill out our Members Feedback form.

Go to Member Zone > Self-Service Forms > Click "Members Feedback".

Fill out the form, a member from our management team will contact you.

We specialize in Gym/Fitness training industry. Sauna/Tanning & pools require special insurance. These options take away space for gym equipment which will be utilized by gym members.

Yes, if you have set up pre-authorized monthly payments on your account. After, completion of your term your membership is automatically set to renew on a monthly (No contract) basis.

After completion of your initial term, your membership will automatically renew on a month to month (no contract) basis.

Our Anytime Fitness Clubs operate as “Members Only” gyms. We don't offer drop ins or punch passes.

If someone would like to use our facility, they will have to sign up for a membership either in person during staffed hours, or online at the individual convenience.

Yes, you can join a gym for classes. But, you will have to sign up for our regular membership since we don't offer drop-ins or punch passes.

Your prices were increased because as per International Access and Reciprocity policy, when your membership gets transferred to another anytime fitness club you will be required to pay membership dues set up by new location which may be more than the dues payable from previous club.

Unfortunately, If our monthly rates increase after your  membership has been cancelled, you will not be able to join back on your previous lower rate.

You have the option to do a rewrite for your membership. This will include you resigning on a new term for either 6 or 12 months to receive a lower rate.

To cancel your membership, please fill out Membership cancellation form.

Click on Member Zone > Self-Service Forms > Membership Cancellation

Or, click here "Membership Cancellation"

Fill out the form, and submit the cancellation request. Within 1-2 business days, you will receive an email confirmation. Please note if we need more information our customer service representative will contact you for more details.

All our clubs are equipped with 

1. 911 emergency telephone.
2. Wearable security tags- These can we taken with you for security when walking to your vehicle. If the button is pressed the cops will be notified immediately.
3. AED device and First aid kits, personal security necklaces.

Our gyms are open 24/7, but our staff hours are; Monday to Thursday 11 am to 7 pm. To maintain safe enviornment for all our members, all our clubs are equipped with 

1. 911 emergency telephone.
2. Wearable security tags- These can we taken with you for security when walking to your vehicle. If the button is pressed the cops will be notified immediately.
3. AED device and first aid kits.

To contact your club personal trainer, please click on Member Zone > Personal Training. Then, from the drop down select your club location to receive personal trainer contact info.

Or, click here "Personal Trainer" to go our personal trainer page.

Yes, you will need to purchase a new key fob if you have lost yours. Every member must scan their key fob when entering our facility for security purposes.

Minimum age is 14+ with parental consent.

Anyone 60 years or older are eligible for the senior membership.

Yes we are open 24/7 even on statutory holidays for our members only. Members can access the club anytime with their key fobs. Our staff hours are; Monday to Thursday 11 am to 7 pm and Friday's 11 am to 5 pm (excluding holidays).

We are not open Friday - Sunday or on holidays.

Please fill out our New Equipment/Classes Request form.

Go to Member Zone > Self-Service Forms > Click "New Equipment/Classes Request".

Fill out the form, and our management will consider your request.

We accept Visa, Master card, or any debit card for payments in the office. We do not accept American Express credit cards, cash or cheques as a payment method.

To make payment online submit our "Make an online payment" form, click on Member Zone > Self Service Forms > Make an online payment.

Or, Click here "Make an online payment"