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Frequently Asked Questions

We have a variety of membership plans for you to choose from to best suit your needs. Our membership plans start as low as $19.50 Bi-weekly. On top of that, we have open-ended membership plans for those who are not looking for a long term commitment.

Why to wait for staffed hours to get a gym membership for yourself when you can do it online! Visit site2gym.com to sign up for a gym membership and start working out RIGHT AWAY!

You can also visit the club during staffed hours (11 am - 7 pm MST) for a tour of the facility as well as to check out the membership rates

You no longer have to wait for staff hours to sign up or to collect your key fob, we've made it super easy for you to sign up online and start your workout RIGHT AWAY! To sign up online and start your workout right away, click HERE. Select your home club and complete the online sign up form. Once you submit the sign up form, you will receive an email from info@site2gym.com, with your 6 digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately!

We are continuously working together to ensure that our members receive the best services in their fitness journey with us. Anytime Fitness membership comes with perks as follows:

  • 24x7 access to clubs over 5000 locations worldwide so that time is never the barrier between you and your workout regimen.
  • Access to the Anytime Fitness App
  • Anytime ftness gyms are equipped with advanced life fitness/hammer strength equipment to help our members stay on top of their fitness.
  • Our Cardio machines have screen with apps like Netflix, Amazon, YouTube for our members to access to so that you do not miss out on your favorite shows. 
  • Free WiFi
  • Our gyms have supplement lockers so that you never run out of your supplements. They are filled with brands like Optimum, Cellular, Scivation Xtend and are available 24/7 to our members. The supplements are discounted upto 30% exclusively for our members. (some locations will be updated by Sept 2022 with these lockers)
  • Our new addition– Evolt 360 – exclusive for Anytime fitness members to use for getting a full-body scan, which others gyms charge $20-$40 per body separartely.
  • Exhausted after a session of intense exercise? Well, here is the good news: we have hydro massage lounge chair at selected locations. Get a hydromassage therapy before you jump into your next workout session and feel the difference.

At Site2gym, our customer service team is working harder everyday to make your fitness journey with us a smooth one. Your convenience is our priority, which is the reason we have launched our new improvement: Member Portal. It is a portal that allows members to make changes to their membership account online without having to wait for staff hours or to visit the gym personally.

We do! Students receive a free key fob, valid student I.D. is required. Seniors over the age of 60 receive a free key fob too, the member is required to submit proof of age.

We do, family members are eligible to receive a free key fob ($59 value) when they sign up for a membership! Please note that your family member must be residing at the same address as you. Friends, or family members that reside at a different address, are not eligible for the free key fob. Instead, you can refer them and receive a free month! To add a family member to your membership, you can visit the club during staff hours. Our staff will be there Monday-Thursday, 11am-7pm. You also have the option to do it online HERE.

To refer a member and to receive a free month, you will need to complete the Referral Form HERE.

Please note that we have a Trespassing Policy to keep our members, clubs and staff safe. Members caught bringing non-members into the club will be charged a fine of up to $1000.


The Hero membership is an exclusive rate of $19.50/bi-weekly. Those who qualify will receive their key fob for free too! ($59 value)


Military, RCMP or Police, EMT/Paramedics, Health employees, Nurses, Doctors, Teachers, Firefighters, PCA/Care Home employees all qualify for the Hero rate. Please note, an employee i.d. is required to receive the Hero membership.

If your company has more than 10 employees and would like to make Anytime Fitness Exclusive Gym for your employees, please email the details at info@site2gym.com.

Add-on is discounted membership, we offer to family members residing in the same household as our current gym member. Proof of same address is required.

A Presale Lifetime Rate means that your monthly rate will stay the same FOREVER! We guarantee this!

Please note that the Presale Lifetime Rate is non-transferable and if the membership is cancelled, we cannot offer this rate to the member again.

Your membership will only begin when we open the club for which you purchased the presale membership for!  Your payment will be applied towards your first month (term selected by you) of the gym membership. 30 days after the opening of the club, you will have access to all of our clubs WORLDWIDE.

To make your initial payment, which includes the price of the key fob and the first monthly installment, we accept: Visa debit, Visa, Mastercard or direct banking information.

For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

We do NOT accept American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information on file for the monthly installments.

Your convenience is our priority, which is the reason we have launched our new improvement: Member Portal – a one stop solution for gym services. Member Portal allows members to make changes to their membership accounts online, without having to wait for staff hours or to visit the gym personally. 

(click here for login to Members portal)

In order to log in to the Site2Gym Member Portal, members need to first register to the portal with their key fob number, and email address associated with their membership. Next, they can set their passwords for their account. Once the registration is completed, members can log in to the portal directly with their email ID and password.

**Please note that one email address will not work for multiple accounts. Members need to register to the portal with their individual email ID and individual key fob number.

(click here for login to Members portal)

Member portal allows members the access to a number of actions: 

  • Request Forms – All self-service forms like Freeze Membership, Update Billing Information, Membership Transfer and more can be found in a single platform so that it is easy for our members to request changes to their accounts.
  • Pay Outstanding Dues – Paying your outstanding dues is now a lot easier and less time-consuming through the Member Portal. Once members log in to the portal, a pop-up will appear showing the dues that they have on their account. To make an online payment, all members need to do is input their Credit Card information. The payment will be processed in a jiffy!
  • Consent/Proof Forms – Members can find consent/proof forms like Parent Consent for a Minor, Cancellation Proof, Payment for Another Member, and many more on the portal.
  • Other/Feedback Forms – Members can raise requests related to referring someone, and any issue with Key Fob. They can also request a call back from our customer service team. Your feedback is important to us as we work collectively towards improving our services.
  • Gift of Health – We all want our loved ones to stay fit and active. If you are looking for ways to motivate someone to get fitter, healthier, and stronger, we have the perfect option for you. Our members can gift Anytime Fitness gym membership to the ones they care for through our Member Portal. They can choose whichever program as well as the payment option they find suitable.
  • Member Profile: The member profile section allows members to add and make changes to their personal information such as current membership plan, billing address, contact details, and more. Members can change their membership plan as well as reactivate their account whenever they wish to. They can check their membership rate, account status, account type, membership expiry date, current due, past dues, and next billing date in the account information section. This allows us to be more transparent to our members.

        The Guest Window is for non-members and members to get access to certain forms that they can get access to without logging in to the Member Portal. Below are the forms you can find on the Member Portal Guest Window.

        • Consent for a Minor by Parent/Guardian
        • Discounted proof form
        • Consent to Transfer Membership from Another Club
        • Make an Online Payment

            Requests that members raise on the portal will reflect in the request history section. They will also be able to check the status of their requests.

            The changes that members make on the portal or their accounts will reflect withing 24 hours.

            Site2Gym Member Portal is all about offering more convenience and transparency to our members. We do not want our members to invest their valuable time in waiting at the gym or on the phone to make changes to their membership. You can directly log in to the portal and make the changes yourself. In addition, you can get detailed information about your membership plan, payment, and policies. 

            Member Profile on Site2Gym Member Portal contains all the necessary information about the membership that members can see and edit themselves.

             

            Member profile consists of 3 sections:

             

            Member Details: This section reflects the member’s personal details like name, age, and DOB.

             

            Contact Details: Here members can find details like their billing address, email address, and contact number.

             

            Account Information: This section reflects the member’s information related to the membership. For instance: membership rate, account status, past due, and more.

            If members want to buy a key fob replacement, they can directly register/login to Site2Gym Member Portal and purchase a new key fob at the price of only $29.00 + GST, instead of the standard $59.00+GST. Members can find the “Buy New Fob” option in the Member Details Section under their profiles.

            Yes, inactive members can reactivate their membership through the Member Portal. All they need to do is to register to the portal using their previous individual credentials. Next, they can go to Member Profile > Account Information > Account Status > Reactivate Membership.

            In order to change their current membership plan, members can register/login to the Member Portal with their credentials and go to Member Profile > Account Information > Change My Plan. A form will open with the best membership rate that members can be offered on the basis of their current plans.

            If you are an active member and thinking of taking a break from daily workouts, we give our members the option in which they can freeze their account from their next billing date. Applying for a freeze has been made easier through the Member Portal. You need to first register/login to the Member Portal with your credentials and go to Member Profile > Account Information > Account Status > Freeze. You can submit the Freeze Membership form and get the account frozen within 24 hours of submission. In addition, you can also check how many Freeze months are available on your account.

            In the Club Maintenance section, members may raise any concerns they have regarding the maintenance of the club. They can even check the status of their request in the Maintenance Status section.

            We are looking forward to making the Site2Gym Member Portal thSue platform where members can quickly access what services/amenities we have available at that location. Here is a list of services that will soon be accessible through the portal:

             
            • Schedule 4 Gym
            • Personal Training
            • Online Coaching
            • Evolt 360 Body Composition Scanner
            • Nutrition
            • Hydromassage Lounge Chair
            • 24/7 Access Supplement Locker
            • AF Training
            • SITE2GYM LIVE

            A membership grants you access to over 4500 Anytime Fitness clubs WORLDWIDE! There is a 30-day delay on reciprocity when you purchase a membership so members will only have access to their home club for the first 30 days.

            When you're a part of the Anytime Fitness family, you can work out at and Anytime Fitness location around the world!

            Members of a particular club can not get access to different locations other than their home club for the 30 days of their membership. This 30-day access policy is made by Anytime Fitness Corporate, which is a franchise. Hence, Site2Gym, being the operator of Anytime Fitness Clubs, is in no position to make an exception to the policy.

            This 30-day access policy is put in place to protect all franchises. 30 days are given to ensure all members are in good standing. This is why we recommend members to sign up at the location they will spend the most time at within the first 30 days of the sign-up because irrespective of the location they will be restricted to their home club for the initial 30 days. However, upon completing the initial 30 days of membership, the member’s key fob will automatically get access to all 5000 clubs across the world.

            We're sorry to see you go! Our members do have the option to freeze their membership for up to 6 months. If you would like to freeze your membership, click HERE! (or click here for login to Members portal) Our members also have the option to transfer their membership to another member at no additional cost to the member. (The new member is only required to purchase their own key fob)

            If you would like to cancel, please complete the cancellation form HERE (or click here for login to Members portal). Please note, there is a 30-day notice period as per the contract, which begins the date the cancellation form is submitted. Our members will have access to our clubs for the 30-day period! 

            If you are in-contract, we will not be able to process your cancellation until the number of installments, agreed to in your contract, are made. For example, if you froze your membership for a month, your contract end date will extend by a month. To find out how many installments are remaining until your contract is complete, please refer back to your contract. (The contract is for the number of installments and will not "end" on the "end date" if all installments are not made) You may also contact our Customer Service Team to find out how many installments are remaining and when you will be eligible to cancel your membership.

            Our memberships allow you to freeze your account for up to 6 months! 

             

            To freeze, we require a 10-day notice period and the membership can only be frozen from your billing date. Freezing your membership will extend your contract end date by the length of the freeze term. If you choose to freeze your account, we will not charge you any monthly installments until your freeze period expires. Please note that the Club Enhancement Fee of $25 (Charged twice a year in April or October) is a requirement for all members, including members who have temporarily frozen their membership.

            To transfer to a club other than your home club, you must ask your home club to "release" your membership. Otherwise, your membership will automatically transfer over to the club  you are using more often. It can take up to 2 months for your membership to automatically transfer over. Personal training does not automatically transfer over to the new club.

            A member can reduce their monthly rate by "rewriting" their agreement. For example, a member who has signed a 6-month agreement can choose to "rewrite" their agreement to a 12-month or 18-month agreement and pay a lower monthly rate. If you would like to rewrite your agreement, click HERE (or click here for login to Members portal).

            Here's what you can do if your cancellation was not processed:

            1. Check that the agreement is expired and that you are eligible to cancel. Please note that the agreement will expire when the number of monthly installments, agreed to in the agreement, are made. For example, if a member signed a 12-month agreement, the agreement expires when the 12 monthly installments are made. (Freezing or closures due to COVID-19 will impact your agreement end date as members are not charged during these circumstances)


            2. Check to ensure that the cancellation form was submitted. We cannot process any cancellation requests in which a cancellation form was not completed and submitted. Once a form is submitted, site2gym will send a confirmation email to confirm that we have received the form.


            3. Contact our Customer Service Team and we'll look into it for you!

            For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

            We do not accept Cash or American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information or a credit card on file for the monthly installments.

            You can! You can pay for your monthly instalment, outstanding dues and key fobs online. To make a payment online, please click HERE (or click here for login to Members portal).

            Our members can change or update their payment method online or at the club! To change banking information or credit card information online, please complete the Billing Information Form (or click here for login to Members portal).

            We do not take any payment information over the phone.To update your payment method at the club, please visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

            Late Fees and Service Fees are charged by ABC Financial. site2gym is unable to waive or refund fees as they are collected by ABC Financial, and not site2gym.

            The membership agreement has an auto-renew option so once the agreement term is expired, your membership will continue as month-to-month.

            If you are unsure of charges to your account, please Contact our Customer Service Team and we'll look into it for you! 

            The Club Enhancement Fee is an bi-annual fee of $25 + GST paid by each member. This fee is used for repairs and maintenance of the club as well for new gym equipment for members. The fee is charged on April 1st and October 1st of each year.

            If you are unfreezing before your next billing date, pro-rated charges will apply on your next payment. Pro-rated charges are not an extra charge for unfreezing your membership. Pro-rated charges are a partial charge to account for the days in between the time you unfreeze your membership and your next billing date.

            To request a receipt, please complete the Receipt Request Form (or click here for login to Members portal) or contact our Customer Service Team!

            Now you can order replacement key fob from SITE2GYM Members Portal (click here for login to Members portal)

            If you've lost your key fob, you will need to purchase a replacement for $59+GST. To get a replacement key fob, please visit the club during staff hours, Monday-Thursday, 11am-7pm.

            *Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

            Unfortunately, you will not be able to access the club without a key fob. We take the safety of our staff and members very seriously, so anybody caught entering the club without a key fob will be considered as trespassing. Trespassing will result in a fine of up to $1000.

            Now you can order replacement key fob from SITE2GYM Members Portal for $29+GST (click here for login to Members portal)

            To get a replacement key fob for $59+GST, please visit the club during staff hours, Monday-Thursday, 11am-7pm. Our staff will be more than happy to help you!

            *Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

            If you're having trouble with your key fob, please visit the club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you! 


            *Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

            Key fobs are encrypted with the original member's information, for this reason, key fobs are not transferable. Each member is required to purchase their own key fob.

            Anytime fitness does not offer classes to members as of now. However, we have something more exciting coming your way!  Anytime Fitness is updating its model to allow members to indulge in a quality full-body workout experience through functional training. We are in the process of expanding the functional training area in our clubs so that we can accommodate functional training equipment and offer our members a carefully designed setup to best suit their individual workout needs.

            To sign up for personal training, visit the Personal Training page HERE. Select your home club and send an email to the personal trainer with your request!

            To contact a personal trainer, visit the Personal Training page HERE and select your club to see the personal trainer's contact information.

            We do! Our facilities are equipped with showers. Due to COVID, we have temporarily suspended towel service so we ask that our members bring their own towels. We have lockers too; however, lockers are intended for use only while you are at the club. If locks are left on for an extended period of time, we will remove the locks and place the items in Lost & Found.

            We specialize in fitness, so our clubs do not have saunas, steam rooms or tanning. Saunas, steam rooms and tanning require a lot of additional space. We choose to utilize that space to provide our members with the maximum quantity of exercise equipment.

            Anytime Fitness does not offer basketball courts or swimming pools. These amenities require a large amount of space, and we utilize our space to provide additional exercise equipment to our members.

            Our members have access to free WiFi in our gyms! Please use the log-in information below: 


            Network Name: site2gym_members_wifi 

            Password: No Password Required 


            You can also check the status of the WiFi by clicking HERE.

            Our clubs are members-only so we do not allow drop-ins. You can purchase a membership to try the club! To see our membership options, please click HERE

            Our clubs are members-only clubs, therefore, we do not allow anybody who does not have a membership to use the facility. If you have a family member who is residing at the same address as you, your family member can receive a free key fob when they sign up. If you have a family member who does not reside at the same address as you, or a friend, you can refer them and receive a free month!

            Anytime Fitness clubs are independently owned and clubs owned and operated by site2gym do not participate in the 7-day trial. If you would like to try our club, you may sign up for a membership for. We have multiple membership options to best suit your needs, including a month-to-month option. Please click HERE to see our membership rates. 

            To sign up for a membership, you must be 14+ years of age. In Alberta, you will need consent from a parent or guardian if you are 14-17 years of age. In BC, if you are 14-18 years of age, you will need consent from a parent or guardian to sign up for a membership. We need consent from a parent or guardian because our membership agreements are legally binding contracts. To complete the consent form, click HERE.

            There is no direct line to our clubs. For inquiries, please contact our Customer Service Team or visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!


            *Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

            To contact Customer Service, please click HERE.

            SITE2GYM is the owner and operator of multiple Anytime Fitness locations across Canada. Established in 2012, we have grown to become the largest franchise owner and operator in Canada. 


            We strive to provide exceptional customer service to thousands of our members from SITE2GYM operated Anytime Fitness locations and by making members' gym experience as convenient as possible. We have done this by creating SITE2GYM, the first online platform which allows members to sign up online, collect their key fob for our dispenser, and start working out right away. Members do not need to visit the club or wait for staffed hours to get started, therefore, making the sign up process "Anytime" as well!


            Not only does our website site2gym.com provide the convenience of signing up for a membership online, members also have online access to the same Self-Service forms that would normally only be available in-club. This gives members the convenience of submitting their freeze/cancellation requests, payment information, and any other account changes, online without having to visit the club or wait for staffed hours!