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Frequently Asked Questions

We have a variety of membership plans for you to choose from to best suit your needs. Our membership plans start as low as $19.50 Bi-weekly. On top of that, we have open-ended membership plans for those who are not looking for a long-term commitment.

You do not have to wait for staffed hours to get a gym membership for yourself when you can do it online! Please visit https://members.site2gym.com/buy-gym-membership-online to sign up for a gym membership online and start working out RIGHT AWAY!

You can also visit the club during staffed hours (11 am - 7 pm MST) for a tour of the facility as well as to check out the membership rates or you can contact our customer service team at 1-888-261-8758. We’re here daily 11 am-7 pm MST.

You no longer have to wait for staffed hours to sign up or to collect your key fob, we've made it super easy for you to sign up online and start your workout RIGHT AWAY!

To sign up online, please visit the following link: https://members.site2gym.com/buy-gym-membership-onlineBelow are the steps to sign up for gym membership through the Member Portal:

Step 1. Select your preferred club location

Step 2. Select a membership plan from the below membership plan card (Phone users can swipe on the plan card to see all the membership plans)

Step 3. Proceed to fill up the rest of the form with the required details and submit it.

Note: Please make sure to upload your picture where required as well as proof for discounted memberships such as Student ID for the Student membership plan, driver’s license or provincial ID as age proof for the Senior membership plan, and employee ID card for the Hero membership plan.Once you submit the signup form, you will receive an email from info@site2gym.com, with your 6-digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately!

 

We are continuously working together to ensure that our members receive the best services in their fitness journey with us. Anytime Fitness membership comes with perks as follows:

  • 24x7 access to clubs over 5000 locations worldwide so that time is never the barrier between you and your workout regimen.
  • Access to the Anytime Fitness App
  • Anytime fitness gyms are equipped with advanced life fitness/hammer strength equipment to help our members stay on top of their fitness.
  • Our Cardio machines have screens with apps like Netflix, Amazon, YouTube for our members to access so that you do not miss out on your favorite shows.
  • Free WiFi
  • Our gyms have supplement lockers so that you never run out of your supplements. They are filled with brands like Optimum, Cellular, Scivation Xtend and are available 24/7 to our members. The supplements are discounted up to 30% exclusively for our members. (some locations will be updated by Sept 2022 with these lockers)
  • Our new addition– Evolt 360 – exclusive for Anytime fitness members to use for getting a full-body scan, which other gyms charge $20-$40 per body separately.

At Site2gym, our customer service team is working harder everyday to make your fitness journey with us a smooth one. Your convenience is our priority, which is the reason we have launched our new improvement: Member Portal. It is a portal that allows members to make changes to their membership account online without having to wait for staff hours or to visit the gym personally.

We do! Students receive a free key fob, valid student I.D. is required. Seniors over the age of 60 receive a free key fob too, the member is required to submit proof of age.

We do, family members are eligible to receive a free key fob ($59 value) when they sign up for a membership! Please note that your family member must be residing at the same address as you. Friends, or family members that reside at a different address, are not eligible for the free key fob. Instead, you can refer them and receive a free month! Member’s family members looking to join our clubs can opt for “Add on” plan using the following link: https://members.site2gym.com/buy-gym-membership-online

Alternatively, you can visit the club during staffed hours. Our staff will be there Monday-Thursday, 11am-7pm.

To refer your friend and receive a free month, you will need to complete the “Refer a Friend” form on the SITE2GYM Member Portal. You can find the form under Other/Feedback Forms section.

Here is the link: https://members.site2gym.com/

Please note that we have a Trespassing Policy to keep our members, clubs and staff safe. Members caught bringing non-members into the club will be charged a fine of up to $1000.

The Hero membership is an exclusive rate of $19.50/bi-weekly. Those who qualify will receive their key fob for free too! ($59 value)

 

Military, RCMP or Police, EMT/Paramedics, Health employees, Nurses, Doctors, Teachers, Firefighters, PCA/Care Home employees all qualify for the Hero rate. Please note, an employee i.d. is required to receive the Hero membership.

If your company has more than 10 employees and would like to make Anytime Fitness Exclusive Gym for your employees, please email the details at info@site2gym.com.

Add-on is discounted membership, we offer to family members residing in the same household as our current gym member. Proof of same address is required.

A Presale Lifetime Rate means that your monthly rate will stay the same FOREVER! We guarantee this!

Please note that the Presale Lifetime Rate is non-transferable and if the membership is cancelled, we cannot offer this rate to the member again.

Your membership will only begin when we open the club for which you purchased the presale membership for!  Your payment will be applied towards your first month (term selected by you) of the gym membership.

To make your initial payment, which includes the price of the key fob and the first monthly installment, we accept: Visa debit, Visa, Mastercard or direct banking information.

For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

We do NOT accept American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information on file for the monthly installments.

You can! You can make online payments for your monthly membership instalments, outstanding dues and key fob. Paying your outstanding dues is now a lot easier and less time-consuming through the SITE2GYM Member Portal. Note that once you log in to the portal, a pop-up will appear showing the due amount that you have on your account.

 

To pay for your membership dues online, you need to first register/login to the SITE2GYM Member Portal: SITE2GYM. Next, go to the “Pay Dues” option available on the left side panel on the portal's home page. A payment form will open. All you need to do is fill out the form with the correct information and submit it. Your payment will be processed in a jiffy!

 

Non-members, who want to make a payment for members, can do it through the “Make an Online Payment” option in the Guest Window of the Member Portal.

Absolutely! Members can definitely register for a Pre-Sale Membership through the Member Portal. The Pre-Sale Membership form is now available in the 'Guest Window' of the Member Portal. 

The following are the steps to register for pre-sale gym membership through Member Portal SITE2GYM:

Click on the Pre-Sale Membership option in the Guest Window > Search your preferred pre-sale club by location, or click on your preferred pre-sale club location listed there > click on Buy Pre-Sale Membership > fill the form and submit it.

We will notify you when your KeyFob is ready for pickup.

Your convenience is our priority, which is the reason we have launched our new improvement: Member Portal – a one stop solution for gym services. Member Portal allows members to make changes to their membership accounts online, without having to wait for staff hours or to visit the gym personally. 

(click here for login to Members portal)

In order to log in for the first time to the SITE2GYM Member Portal, members need to register for the portal first.

Please follow the below steps to register for the Member Portal:

Enter your email address associated with your membership > enter your key fob number > click on sign up.

Once the registration is completed, members can log in to the portal directly from next time whenever they want to visit the Member Portal.

Please follow the below steps to log in to the portal:

Enter your email ID used for registering to the portal and a one-time password will be sent to the email ID right away > enter the one-time password > click Log in.

**Please note that one email address will not work for multiple accounts. Members must register to the portal with their email ID and KeyFob number.

(click here to login to Member portal)

Member Portal is all about making gym services easily accessible for our members so that they do not have to wait for staffed hours to make changes to their memberships. 

 

Member portal allows members access to a number of actions: 

  

·         Member Profile - The member profile section allows members to add and make changes to their personal information such as current membership plan, billing address, contact details, and more. Members can change their membership plan as well as reactivate their account whenever they wish to. They can check their membership rate, account status, account type, membership expiry date, current due, past dues, and next billing date in the account information section. This allows us to be more transparent with our members.

·         Request Forms – All self-service forms like Freeze Membership, Update Billing Information, Membership Transfer and more can be found in a single platform so that it is easy for our members to request changes to their accounts.

·         Pay Dues – Paying your outstanding dues is now a lot easier and less time-consuming through the Member Portal. Pay Dues option in the left panel of the portal allows members to make an instant payment for their memberships. All you need to do is go to Pay Dues option > fill up the form with the credit card information and other required details > Process. The payment will be processed in a jiffy!

·         Consent/Proof Forms – Members can find consent/proof forms like Parent Consent for a Minor, Cancellation Proof, Payment for Another Member, and many more on the portal.

·         Other/Feedback Forms – Members can raise requests related to referring someone, and any issue with Key Fob. They can also request a call back from our customer service team. Your feedback is important to us as we work collectively towards improving our services.

·         Gift of Health – We all want our loved ones to stay fit and active. If you are looking for ways to motivate someone to get fitter, healthier, and stronger, we have the perfect option for you. Our members can gift Anytime Fitness gym membership to the ones they care for through our Member Portal. They can choose whichever program as well as the payment option they find suitable.

·         Club Maintenance - In the Club Maintenance section, members may raise any concerns they have regarding the maintenance of their home clubs. They can even check the status of their request in the Maintenance Status section.

·         Club Services – In the Club Services section, members can see the information and maintenance status of the services that are available in their home clubs such as Evolt 360, Supplement Lockers and more. 

·         Guest Pass - Members can bring guests with whom they want to share the joy of working out together. Members get 7 guest passes in total, which is refilled by 1 guest pass upon completion of each year with SITE2GYM. Members can find the Guest Pass option on the Home page of the Member Portal. All they need to do is to log in to the Member portal > click on Guest Pass on the Home page > fill up the Guest Pass form with the required details and submit it. The guest pass will be sent to the guest at the guest's email address mentioned by the member on the Guest Pass form.

 

The guest pass will be valid only for the day selected by the member in the pass.

 

·         Request History – Member Portal allows us to build a transparent relationship with our members. The request History option in the portal allows a member to check the status of the requests they make through the Member Portal. For instance, if a member submits a freeze request or a cancellation request, the status of the request will be updated on the Request History section of the portal.

·         Member Portal Feedback – Member Portal is developed exclusively for our members. Therefore, we rely on members’ feedback to determine how we can improve it. Members can leave a review of their experience of the portal as well as let us know what else they would want us to include in the portal.

 

The Guest Window is for non-members and members to access certain forms without having to log in to the Member Portal. Below are the forms that you can find on the Member Portal Guest Window.

·         Buy a Gym Membership

·         Pre-sale Membership

·         Consent to Transfer Membership from Another Club

·         Consent for a Minor by Parent/Guardian

·         Discounted proof form

·         Make an Online Payment

Through the Member Portal, buying a gym membership and registering for pre-sale membership have become much more convenient and user-friendly. Members can explore about our active clubs, pre-sale clubs and learn about the services they offer or will be offering in the future. They can even take a virtual tour of the clubs. Hopefully, these new additions will help our members to choose the best-suited gym for themselves.

Requests that members raise on the portal will reflect in the request history section. They will also be able to check the status of their requests.

The changes that members make on the portal or their accounts will reflect within 24 hours.

SITE2GYM Member Portal is all about offering more convenience and transparency to our members. We do not want our members to invest their valuable time in waiting at the gym or on the phone to make changes to their membership. You can directly log in to the portal and make the changes yourself. In addition, you can get detailed information about your membership plan, payment, and policies. 

Member Profile on Site2Gym Member Portal contains all the necessary information about the membership that members can see and edit themselves.

 

Member profile consists of 3 sections:

 

Member Details: This section reflects the member’s personal details like name, age, and DOB.

 

Contact Details: Here members can find details like their billing address, email address, and contact number.

 

Account Information: This section reflects the member’s information related to the membership. For instance: membership rate, account status, past due, and more.

If members want to buy a key fob replacement, they can directly register/login to Site2Gym Member Portal and purchase a new key fob at the price of only $29.00 + GST, instead of the standard $59.00+GST. Members can find the “Buy New Fob” option in the Member Details Section under their profiles.

Yes, inactive members can reactivate their membership through the Member Portal. All they need to do is to register to the portal using their previous individual credentials. Next, they can go to Member Profile > Account Information > Account Status > Reactivate Membership.

In order to change their current membership plan, members can register/login to the Member Portal with their credentials and go to Member Profile > Account Information > Change My Plan. A form will open with the best membership rates that are available for members on the basis of their current plans. Members can select a suitable membership rate for themselves, fill out the form with the required details and submit it.

Members can see the status of their requested changes in the Request History section.

If you are an active member and thinking of taking a break from daily workouts, we give our members the option in which they can freeze their account from their next billing date. Applying for a freeze has been made easier through the Member Portal.

You need to first register/login to the Member Portal with your credentials and go to Member Profile > Account Information > Account Status > Freeze. You can submit the Freeze Membership form and get the account frozen within 24 hours of submission. In addition, you can also check how many Freeze months are available on your account.

You can check your freeze request status on the Request History section.

In the Club Maintenance section, members may raise any concerns they have regarding the maintenance of the club. They can even check the status of their request in the Maintenance Status section.

We are looking forward to making the SITE2GYM Member Portal the platform where members can quickly access what services/amenities we have available at that location. Here is a list of services that will soon be accessible through the portal:

  • Schedule 4 Gym
  • Personal Training
  • Online Coaching
  • Evolt 360 Body Composition Scanner
  • Nutrition
  • 24/7 Access Supplement Locker
  • AF Training
  • SITE2GYM LIVE

Absolutely! Individuals can now sign up for gym membership through the portal. The Buy a Gym Membership form is available on the 'Guest Window' of the Member Portal. 

Following are the steps to sign up for gym membership through the Member Portal:

Step 1. Click on the Buy a Gym Membership option in the Guest Window: SITE2GYM

Step 2. Search your preferred club by location or click on your preferred club location listed among the active clubs

Step 3. Click on the Buy a Gym Membership button

Step 4. Recheck/ fill up your preferred club location

Step 5. Select a membership plan from the below membership plan card (Phone users can swipe on the plan card to see all the membership plans)

Step 6. Proceed to fill up the rest of the form with the required details and submit it. 

NOTE: Please make sure to upload your picture where required as well as proof for discounted memberships such as Student ID for the Student membership plan, driver’s license or provincial ID as age proof for the Senior membership plan, and employee ID card for the Hero membership plan.

  

 Once you submit the sign-up form, you will receive an email from info@site2gym.com, with your 6-digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately! Members can explore all of our active clubs, their services, and take virtual tours from the active club list and select their preferred club location.

 

Members can definitely register for a Pre-Sale Membership through the Member Portal. The Pre-Sale Membership form is now available in the 'Guest Window' of the Member Portal. 

The following are the steps to register for pre-sale gym membership through Member Portal:

Click on the Pre-Sale Membership option in the Guest Window > Search your preferred pre-sale club by location, or click on your preferred pre-sale club location listed there > click on Buy Pre-Sale Membership > fill the form and submit it.

We will notify you when your KeyFob is ready for pickup.

Members are welcome to bring guests with whom they want to share the joy of working out.  Members are eligible to receive 7 guest passes in total, with 1 guest pass being granted upon completion of each year with SITE2GYM from the membership sign-up date mentioned in their membership agreement. The Guest Pass option is available to members on the Member Portal's Home page. All they have to do is log in to the Member portal, then click on 'Guest Pass' on the Home page, then fill out the Guest Pass form with the necessary information and submit it. The guest pass will be emailed to the guest at the email address the member provided on the Guest Pass form.

The guest pass is only valid for the date chosen by the member in the pass. If members cancel their membership, their guest passes will also be cancelled alongside. In such case, members who reactivate their memberships with us again will have their first guest pass upon completion of their 1 year with SITE2GYM from their membership reactivation date.

 

The Request Forms section consists of forms that allow you to request certain changes to your membership.

The following are the self-service forms you will find under the Request Forms section of the portal.

Freeze Membership: If you want to take a break from your workout sessions, you can go ahead and make a request to freeze your membership.

Membership Cancellation: You can find the membership cancellation form here if you want to take a break from your fitness goals.

Update Billing Information: It allows you to update or change your billing information for recurring payments related to your membership.

Membership Transfer: It allows you to transfer your membership to someone of your choice. 

Receipt Request: It allows you to request a receipt for your membership payments.

 

The Consent/Proof Forms section consists of forms that allow you to give consent or submit proof required for the changes you want to make in regards to your membership or another person's membership. 

The following are the self-service forms you will find under the Consent/Proof Forms section of the portal.

Removing Payment Method: It allows you to remove your payment method from another member’s account.

Payment for Another Member: It allows you to give consent to use your payment method for another person’s membership.

Minor by Parent/Guardian: It allows the parents or guardian of a minor to give their consent for the minor’s gym membership, as the minimum age to sign up for a gym membership is 14. 

Cancellation Proof: It allows you to submit valid proof for the cancellation of your membership.

Switch to Senior Membership: Members above the age of 60 can submit proof for a discounted membership rate.

The Other/ Feedback Forms section consists of forms that allow you to inform us about any issues you face related to your club’s maintenance or any concerns you have regarding your membership. This will help us take prompt action on the problems our members are facing.

The following are the self-service forms you will find under the Other/ Feedback Forms section of the portal.

Referral Form: It allows you to request for yourself a free month, providing that your referred member signs up with us. 

Request a Call Back: It allows you to request a call back from our customer service team.

Issue with the KeyFob: If you are facing any issue with your KeyFob outside of your staffed hours, you can register your issue here and we will take care of it. 

Members Feedback: You can help us improve our services by letting us know about any concerns you have related to your club or membership.

Refer a Friend: It allows you to refer your friends or family members to join our club.

 

An Anytime Fitness membership grants you access to over 5000 Anytime Fitness clubs WORLDWIDE!

When you're a part of the Anytime Fitness family, you can work out at and Anytime Fitness location around the world!

We're sorry to see you go! Our members do have the option to freeze their membership for up to 3 months. If you would like to freeze your membership, please submit the membership freeze form through SITE2GYM Member Portal (click here for login to Members portal). You can find the freeze form under "Request Forms" section of the portal. Our members also have the option to transfer their membership to another member at no additional cost to the member - subject to minimum rate available at that point of time (The new member is only required to purchase their own key fob)

If you would like to cancel, please complete the cancellation form on the Member Portal (click here for login to Members portal) with valid cancellation proof attached. You can find the Membership Cancellation form in the ‘Request Forms’ section of the Member Portal.

Please note, there is a 30-day notice period as per the contract, which begins the date the cancellation form is submitted. Our members will have access to our clubs for the 30-day period!

If you are in a contract, we will not be able to process your cancellation without valid proof until the number of instalments, agreed to in your contract, are made. For example, if you freeze your membership for a month, your contract end date will extend by a month. To find out how many instalments are remaining until your contract is complete, please refer back to your contract. (The contract is for the number of instalments and will not "end" on the "end date" if all instalments are not made) You may also contact our Customer Service Team to find out how many instalments are remaining and when you will be eligible to cancel your membership.

Our memberships allow you to freeze your account for up to 3 months! 

 If you would like to freeze your membership, please submit the membership freeze form through SITE2GYM Member Portal (click here for login to Members portal). You can find the freeze form under the "Request Forms" section of the portal. You can also check the status of your freeze request in the "Request History" section.

 To freeze, we require a 10-day notice period and the membership can only be frozen from your billing date. Freezing your membership will extend your contract end date by the length of the freeze term. If you choose to freeze your account, we will not charge you any monthly installments until your freeze period expires. Please note that the Club Enhancement Fee of $25 (Charged twice a year in April or October) is a requirement for all members, including members who have temporarily frozen their membership.

To transfer to a club other than your home club, you must ask your home club to "release" your membership. Otherwise, your membership will automatically transfer over to the club you are using more often. It can take up to 2 months for your membership to automatically transfer over. Personal training does not automatically transfer over to the new club.

A member can reduce their monthly rate by "rewriting" their agreement. For example, a member who has signed a 6-month agreement can choose to "rewrite" their agreement to a 12-month or 24-month agreement and pay a lower monthly rate. If you would like to rewrite your agreement, please submit Change My Plan form through the SITE2GYM Member Portal (or click here for login to the Member portal).

You can find the Rewrite form named “Change My Plan” under the Account Information section on the home page of the portal. You can select your membership plan and submit the form. 

You can check the status of your rewrite request in the Request History section of the portal.

Here's what you can do if your cancellation was not processed:

1. Check that the agreement is expired and that you are eligible to cancel. Please note that the agreement will expire when the number of monthly installments, agreed to in the agreement, are made. For example, if a member signed a 12-month agreement, the agreement expires when the 12 monthly installments are made. (Freezing or closures due to COVID-19 will impact your agreement end date as members are not charged during these circumstances)

 

2. Check to ensure that the cancellation form was submitted. We cannot process any cancellation requests in which a cancellation form was not completed and submitted. Once a form is submitted, site2gym will send a confirmation email to confirm that we have received the form.

 

3. Contact our Customer Service Team and we'll look into it for you!

If you are an active member and are thinking of taking a break from your workouts, we give our members the option in which they can freeze their account for up to 3 months in a year (Students can freeze for up to 6 months). Applying for a freeze has been made easier through the Member Portal.

You need to first register/login to the Member Portal:SITE2GYM , then go to  > Account Information > Account Status > Freeze. You can submit the ‘Freeze Membership’ form and get the account frozen within 24 hours of submission. In addition, you can also check how many Freeze months are available on your account.

You can also check your freeze request status in the ‘Request History’ section.

For the monthly installments, we require a payment method on file. For this, you may submit your credit card information, provide a copy of a void cheque, or submit your banking details. 

We do not accept Cash or American Express. We accept Visa debit for the initial payment when you purchase a membership, however, we will need your banking information or a credit card on file for the monthly installments.

You can! You can pay for your monthly membership instalments, outstanding dues and key fob online. Paying your outstanding dues is now a lot easier and less time-consuming through the SITE2GYM Member Portal. Note that once members log in to the portal, a pop-up will appear showing the due amount that they have on their account.

 

To pay for your membership dues online, you need to first register/login to the SITE2GYM Member Portal: SITE2GYM. Next, go to the “Pay Dues” option available on the left side panel on the portal's home page. A payment form will open. All you need to do is fill out the form with the correct information and submit it. Your payment will be processed in a jiffy!

 

Also, non-members, who want to make a payment for members, can do it through the “Make an Online Payment” option in the Guest Window of the Member Portal.

Our members can change or update their payment method online or at the club! To change banking information or credit card information online, please complete the "Update Billing Information" form through the SITE2GYM Member Portal. (click here for login to Members portal). You can find the form under Request Forms section.

We do not take any payment information over the phone.To update your payment method at the club, please visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

Late Fees and Service Fees are charged by ABC Financial. site2gym is unable to waive or refund fees as they are collected by ABC Financial, and not site2gym.

The membership agreement has an auto-renew option so once the agreement term is expired, your membership will continue as month-to-month.

If you are unsure of charges to your account, please Contact our Customer Service Team and we'll look into it for you! 

The Club Enhancement Fee is an bi-annual fee of $25 + GST paid by each member. This fee is used for repairs and maintenance of the club as well for new gym equipment for members. The fee is charged on April 1st and October 1st of each year.

If you are unfreezing before your next billing date, pro-rated charges will apply on your next payment. Pro-rated charges are not an extra charge for unfreezing your membership. Pro-rated charges are a partial charge to account for the days in between the time you unfreeze your membership and your next billing date.

To request a receipt, please complete the Receipt Request form on the SiTE2GYM Member Portal (click here for login to Members portal) or contact our Customer Service Team!

You can find the "Receipt Request" form under Request Forms section of the portal.

Yes! For your future membership instalments, you can provide your banking information to us through the SITE2GYM Member Portal. It will help you pay your dues on time as well as avoid any late or service fees.

 

In order to update your banking information for your membership instalments, please follow the steps below:

 

You need to first register/login to the Member Portal:SITE2GYM > Go to Request Forms > click on Update Billing Information > fill the form with the required details > submit it.

 

You can also check the status of your request in the ‘Request History’ section of the portal and within 48 hours of the request submission, your payment information will be updated on the portal.

If you have lost your KeyFob, you can order a replacement key fob from SITE2GYM Member Portal at a discounted rate of $29+GST (Original price $59+GST). 

In order to buy a replacement KeyFob, please visit SITE2GYM Member Portal: Register/Login to the Member Portal > Click on Buy New KeyFob on the Home page > Fill the Form > Process.

(click here for login to Member portal)

you will receive an email from info@site2gym.com, with your 6-digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately!

Otherwise, you can visit the club during staff hours, Monday-Thursday, 11am-7pm to get a replacement key fob.

*Staff hours at the Prince Rupert club are Monday-Thursday, 10am-6pm (local time).

Note: If you are registering for the first time to the portal, you can enter your lost KeyFob number for the registration. 

Unfortunately, you will not be able to access the club without a key fob. We take the safety of our staff and members very seriously, so anybody caught entering the club without a key fob will be considered as trespassing. Trespassing will result in a fine of up to $1000.

You can order a replacement key fob from SITE2GYM Member Portal at a discounted rate of $29+GST (Original price $59+GST). 

In order to buy a replacement KeyFob, please visit SITE2GYM Member Portal: Register/Login to the Member Portal > Click on ‘Buy New KeyFob’ in the Home page > Fill the Form > Process.

(click here for login to Member portal)

you will receive an email from info@site2gym.com, with your 6-digit access code. Enter this code, followed by the "#" button on the key fob dispenser located outside of your home club. Lastly, collect your key fob and start your workout immediately!

Otherwise, you can visit the club during staff hours, Monday-Thursday, 11am-7pm to get a replacement key fob.

*Staff hours at the Prince Rupert club are Monday-Thursday, 10am-6pm (local time).

Note: If you are registering for the first time to the portal to buy a new KeyFob, please enter your old KeyFob number for the registration. 

If you're having trouble with your key fob, please visit the club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you! 

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

Key fobs are encrypted with the original member's information, for this reason, key fobs are not transferable. Each member is required to purchase their own key fob.

Anytime fitness does not offer classes to members as of now. However, we have something more exciting coming your way!  Anytime Fitness is updating its model to allow members to indulge in a quality full-body workout experience through functional training. We are in the process of expanding the functional training area in our clubs so that we can accommodate functional training equipment and offer our members a carefully designed setup to best suit their individual workout needs.

If you are interested in signing up for personal training, you can find the contact information of your home club's personal trainer on the SITE2GYM Member Portal (https://members.site2gym.com/).

All you have to do is register/login to the portal>go to Club Service > then Personal Training > click on service details to get the club's personal trainer's contact details. You can email the personal trainer with your request!

To contact a personal trainer, visit the Personal Training page HERE and select your club to see the personal trainer's contact information.

We do! Our facilities are equipped with showers. We have a variety of lockers and cubbies for personal belongings too; however, lockers are intended for use only while you are at the club. If locks are left on for an extended period of time, we will remove the locks and place the items in Lost & Found.

We specialize in fitness, so our clubs do not have saunas, steam rooms or tanning. Saunas, steam rooms and tanning require a lot of additional space. We choose to utilize that space to provide our members with the maximum quantity of exercise equipment.

Anytime Fitness does not offer basketball courts or swimming pools. These amenities require a large amount of space, and we utilize our space to provide additional exercise equipment to our members.

Our members have access to free WiFi in our gyms! Please use the log-in information below: 

 

Network Name: site2gym_members_wifi 

Password: No Password Required 

 

You can also check the status of the WiFi by clicking HERE.

Anytime Fitness clubs are independently owned. The clubs owned and operated by SITE2GYM do not offer drop-ins. In the fine print of the confirmation email for drop-in, you can notice that it states "participating locations only" in regard to the drop-in option. If you would like to try our club, you may sign up for a membership. We have multiple membership options to best suit your needs, including a month-to-month option. Please visit our membership sign-up page (https://members.site2gym.com/buy-gym-membership-online) to see our membership rates. 

Members are welcome to bring guests with whom they want to share the joy of working out.  Members will receive 7 guest passes in total, which is refilled by 1 guest pass upon completion of each year with SITE2GYM. The Guest Pass option is available to members on the Member Portal's Home page. All they have to do is log in to the Member portal: SITE2GYM, then click on Guest Pass on the Home page, then fill out the Guest Pass form with the necessary information and submit it. The guest pass will be emailed to the guest at the email address the member provided on the Guest Pass form.

The guest pass is only valid for the day chosen by the member in the pass.

Anytime Fitness clubs are independently owned. The clubs operated by SITE2GYM do not participate in the 7-day trial. In the fine print of the confirmation email for 7-day trial, you can notice that it states "participating locations only" in regard to the 7-day trial option. 

If you would like to try our club, you may sign up for a membership. We have multiple membership options to best suit your needs, including a month-to-month option. Please visit our membership sign-up page (https://members.site2gym.com/buy-gym-membership-online) to see our membership rates. 

To sign up for a membership, you must be 14+ years of age. In Alberta, you will need consent from a parent or guardian if you are 14-17 years of age. In BC, if you are 14-18 years of age, you will need consent from a parent or guardian to sign up for a membership. We need consent from a parent or guardian because our membership agreements are legally binding contracts. To complete the consent form, click HERE.

There is no direct line to our clubs. For inquiries, please contact our Customer Service Team or visit our club during staff hours, Monday-Thursday, 11am-7pm (local time). Our staff will be more than happy to help you!

 

*Staff hours at the Prince Rupert club are: Monday-Thursday, 10am-6pm (local time)

To contact Customer Service, please click HERE.

SITE2GYM is the owner and operator of multiple Anytime Fitness locations across Canada. Established in 2012, we have grown to become the largest franchise owner and operator in Canada.

We strive to provide exceptional customer service to thousands of our members from SITE2GYM operated Anytime Fitness locations and by making members' gym experience as convenient as possible. We have done this by creating SITE2GYM, the first online platform which allows members to sign up online, collect their key fob for our dispenser, and start working out right away. Members do not need to visit the club or wait for staffed hours to get started, therefore, making the sign up process "Anytime" as well!

Your convenience is our priority, which is the reason we have launched our new improvement: Member Portal – a one stop solution for gym services. Member Portal allows members to make changes to their membership accounts online, without having to wait for staff hours or to visit the gym personally.
(click here for login to Members portal)