COVID-19 FAQ
“Is it safe to visit the gym during COVID?”
It is absolutely safe to visit the gym at this time! Exercise is essential for not only our physical health, but our emotional and mental health as well. In fact, a 2021 study revealed regular physical activity could cut the risk of COVID-19 fatality by 37% and reduce the chance of catching the virus by 31%. Our top priority is and has always been your health & wellness, and creating a clean and hygienic space where members can work on their health and fitness goals. The only thing standing in between us and the virus is immunity. Regular exercise will help in protecting our members against the virus.
Link to study: https://www.gcu.ac.uk/theuniversity/universitynews/2021-physicalactivitycutscovid-19risk/
“Is proof of vaccination required to use your gyms?”
In Alberta and British Columbia, proof of vaccination is not required to visit the club. The provinces has removed all restrictions for fitness facilities. Masks are also no longer required.
“Are all of your locations still open?”
Our BC clubs are open as of January 20, 2022. As we are a members-only club, reservations are NOT required to visit.
Our clubs in Alberta are open as of June 10, 2021 and billing has resumed on June 11, 2021. Reservations are not required.
Our Customer Service Team will continue to be available 7 days a week to answer any questions you may have!
"Do I need to make a reservation/book to use the gym?"
Reservations are no longer required. Our clubs operate 24/7, so you can use the gym any time of the day that you feel most comfortable.
“Are masks required in the club?”
As of March 1, 2022, the Province of Alberta has lifted mask mandates, meaning that masks are no longer required inside our club.
BC's public health officials announced that masks orders in public spaces will be removed effective March 11, 2021. Masks are no longer required inside our club.
“What have you done to ensure safety for members?”
We completely understand your concern for your safety! We’ve taken extra precautions, in addition to complying with all local and provincial regulations. Here is what we’ve done to ensure that our gyms are as safe as possible:
- Our facilities have disinfecting stations located throughout.
- Our staff is cleaning our clubs more frequently during office hours.
- We have contracted a cleaning service to keep our clubs clean and safe after hours.
- Equipment has been strategically moved to maintain safe distancing.
- Our washrooms are equipped hand wash/dry sensor taps to prevent cross-contamination.
“Do you still have classes?”
We are working on bringing back group classes based on demand.
In the meantime, we do still allow use of our virtual trainer in the studio. You can select from over 100 workouts of various intensity levels. You can also set up your own training group and plan a "class" using our virtual trainer.
“Are you still offering personal training?”
Personal training has resumed. Please check our personal training page here to see if your club is currently offering personal training.
Occupancy limits are posted at the entrance of our clubs. For more questions regarding a specific club, we recommend that you speak to the club manager directly. Please visit the club during staff hours, Monday-Thursday 11am-7pm (local time).
**Prince Rupert hours are Monday-Thursday 10am-6pm (local time)
“What did you do when gyms were forced to close in the past?”
When our gyms were required to close in the past, we suspended billing and did not charge our members. Due to the uncertainty of when our gyms would re-open, some members were charged between March 17-April 2, 2020. Those members have been credited up to 2 months.
For the second closure in Alberta, members' billing was suspended immediately. We value our relationship with our members, and we try to maintain as much transparency as possible.
“I didn’t know/wasn’t informed that the gym had re-opened and I was charged.”
We choose not to send mass emails to our members for privacy reasons. Our Facebook pages announced the re-opening of our locations. In addition, major news channels had announced the re-opening of gyms and fitness facilities. In case our members missed that, Provincial websites also stated the most up-to-date information. Lastly, our Customer Service team was available to answer any questions for our members. Upon re-opening, depending on the member’s billing cycle, we did not charge our members for up to 2 months. We saw this as a considerable grace period. Some members were looking forward to returning to our clubs and others chose to freeze their membership. We apologize for any inconvenience, but we try to maintain complete transparency with our members.
“What happens if the gyms are forced to close again?”
If gyms are required to close in the future, we will follow the same procedure we did in the past. We did not charge our members when we were forced to close our clubs! Going forward, if a club remains closed for longer than 2 weeks, we will not charge our members. We are transparent when it comes to our policies and try our best to maintain our relationship with our members during these uncertain times.
“Why was my contract extended due to COVID?”
During the closure in March, our members were not charged. The membership agreements are for the number of instalments, and not for the length of time. (For example, if you signed a 12-month contract, your contract is complete once you have made 12 monthly instalments) Because of this, every member’s contract was extended by the length of the closure. To find out about when your contract ends, please contact our Customer Service Team!
“I don’t feel comfortable returning to the club?”
Please note that we have taken extra precautions in addition to following local and provincial regulations! If you are still uncomfortable using the club, we will be more than happy to freeze your membership at no additional cost. If you are in-contract, you may freeze for up to 3 months in one year. If you’re a month-to-month member, you can freeze your membership for up to 6 months. To freeze your membership, complete the “Freeze” Self Service Form on our website or contact our Customer Service Team and they’ll be more than happy to complete it for you!
“Will all club amenities be available?”
To keep our members and staff safe, we’ve temporarily discontinued towel service in our club. We ask that members bring their own towels and toiletries if they will be using the private shower rooms.